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MQuote FAQ

Frequently Asked Questions about MQuote Smart Pricing

Support Help Center Knowledge Base
Last Updated: 2024-08-05
Version: 1.0

General Questions

MQuote Smart Pricing is an AI-powered business quotation and budget management system designed to help businesses create accurate, competitive quotes quickly. It uses advanced machine learning algorithms to analyze market data, competitor pricing, and project requirements to generate optimal pricing strategies.

MQuote is designed for businesses of all sizes that need to create professional quotes and manage pricing strategies. This includes service providers, contractors, consultants, agencies, and any business that regularly provides quotes to clients.

Our AI analyzes multiple data points including market trends, competitor pricing, project complexity, materials costs, and historical data to suggest optimal pricing. The system learns from your past quotes and outcomes to continuously improve its recommendations.

Pricing & Billing

We offer three main plans: Starter ($199/month), Professional ($539/month), and Enterprise (custom pricing). Each plan includes different features, quote limits, and team member allowances. Annual billing saves 20% compared to monthly billing.

Yes, we offer a 14-day free trial for all plans. No credit card is required to start your trial. You can upgrade, downgrade, or cancel at any time during the trial period.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely through Stripe.

Features & Usage

Starter: Up to 5 team members, 100 quotes/month, basic AI pricing, email support.
Professional: Up to 25 team members, unlimited quotes, advanced AI engine, priority support, API access.
Enterprise: Unlimited team members, custom AI training, 24/7 support, custom integrations, white-label options.

Yes, all plans include customizable quote templates. Professional and Enterprise plans offer advanced customization options including your company branding, custom fields, and conditional logic.

Yes, MQuote integrates with popular CRM systems, accounting software, and project management tools. Professional and Enterprise plans include API access for custom integrations.

Technical Support

Starter: Email support with 24-hour response time.
Professional: Priority email support with 8-hour response time, live chat during business hours.
Enterprise: 24/7 dedicated support with phone, email, and live chat options.

Yes, we provide comprehensive onboarding for all customers. Enterprise customers receive dedicated training sessions and custom onboarding programs tailored to their specific needs.

Yes, we maintain a comprehensive knowledge base with video tutorials, step-by-step guides, and best practices. All documentation is regularly updated and available 24/7.

Security & Privacy

We implement enterprise-grade security measures including SSL encryption, regular security audits, and compliance with industry standards. All data is encrypted both in transit and at rest.

We are committed to protecting your privacy. We never sell your data to third parties and only use it to provide and improve our services. You can review our complete privacy policy for detailed information.

Yes, we comply with GDPR, CCPA, and other relevant data protection regulations. We provide data export and deletion tools, and you have full control over your data.

Integration & API

We offer integrations with popular tools including Salesforce, HubSpot, QuickBooks, Xero, Slack, and Microsoft Teams. Professional and Enterprise plans include API access for custom integrations.

Yes, Professional and Enterprise plans include full API access. Our REST API allows you to integrate MQuote with your existing systems and workflows. Comprehensive API documentation is provided.

Yes, you can export your data in various formats including CSV, JSON, and PDF. Enterprise customers can also set up automated data exports and custom reporting.

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